Privacy Policy

What this covers

This policy explains what information we collect, how we use it, how our live chat and callback systems work, and the choices you have when you visit our website or contact us.

Information we collect

• Contact details you send us, such as your name, phone number, email address, and project notes when you call, text, chat with us, or submit a callback request.
• Live chat messages, callback requests, and follow-up notes connected to your inquiry.
• Basic technical logs from hosting and security providers, such as IP address, device/browser details, and request timestamps, used for security, spam prevention, and reliability.

Live chat usage

When you use our live chat, the website may create a persistent visitor identifier in your browser so the chat widget can recognize the same device between visits and maintain the connection flow more reliably. Chat messages may be routed through our hosted chat infrastructure and may be stored in logs or conversation records so we can review, respond to, and support inquiries.

Local storage and session storage

We use browser storage, including localStorage and, where needed, session-based browser state, to support site functionality such as live chat behavior, visitor identification for chat continuity, UI preferences, and form/session handling. We do not use that browser storage to sell or rent personal information.

How we use information

• To respond to inquiries, provide quotes, schedule callbacks, and deliver services.
• To route callback requests and chat inquiries to our team email, notification systems, and internal workflows.
• To operate, secure, maintain, and improve the website and live chat experience.
• To detect and reduce spam, abuse, fraud, and service interruptions.

Service providers

We do not sell your personal information. We may share limited data with service providers that help us operate the website and respond to inquiries. These may include website hosting and infrastructure providers, Cloudflare services used for site delivery and Workers-based functionality, email delivery providers such as Resend, and other narrowly scoped tools used to route callback submissions or inquiry notifications. We only share the information reasonably needed for those services to function.

Cookies and tracking

This site may use basic first-party analytics and event measurement to understand page visits, project clicks, form activity, chat activity, phone taps, and email taps so we can improve site performance and lead handling. We do not use that measurement to sell your personal information. If we later enable additional advertising or optional marketing trackers, we will update this policy and add consent controls where required.

Message retention

Callback requests, email inquiries, and live chat messages may be retained for up to 24 months so we can follow up on leads, support client relationships, review prior conversations, and maintain business records. We may keep information longer if needed for legal, accounting, security, or operational reasons.

Your choices

You can request access, correction, or deletion of your information by contacting us at 801-651-0900. We will make reasonable efforts to comply, subject to legal, security, and operational requirements.

Contact

Solid Site Studios
Phone: 801-651-0900
Email: [email protected]